IgnivaDevSupport centre
Quick answers and help when you need it.
Support tickets
Open a ticket or manage your existing requests.
Report a problem
Get help with a purchase, report an issue or open a dispute.
Payments, refunds & selling
Fees & pricing
Igniva fees, Stripe costs and what each person pays.
Read guideFor sellers and buyersDisputes & chargebacks
Resolve purchase problems and respond to a bank dispute.
Read guideFor buyersRefunds & your rights
Request a refund, report faulty files and understand withdrawal rights.
Read guideFor sellersSupported seller countries
Check where seller connections and bank payouts are currently available.
Read guideQuick help
Choose a topic for an instant answer. This guide cannot access your account or change orders.
Frequently asked questions
How do I find the right resource?
Browse resources and filter by platform, category or price. Use Services to find a creator for custom work.
Where do I find my files?
After purchasing or claiming a free resource, find its files in My library. Open the product to choose a version and download it.
How do I sell a resource?
Create an account and open the seller dashboard. Add product details and upload a ZIP file. Your resource needs administrator approval and a Stripe connection to appear in the marketplace. Paid resources also require Stripe to enable payments.
How do I report an issue?
Open Support in your customer dashboard. Choose Support, Report or Dispute and describe the issue. Do not send passwords or card details.
Why are payments unavailable?
Paid purchases require the seller to connect Stripe and Stripe to enable payments for their account. Sellers can complete setup in Revenue & payouts.